Per-Incident Support Terms & Conditions
IncWorx does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the resolution to a support incident. Your use of any information or materials provided by IncWorx is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, information, or suggestions by IncWorx meet your specific requirements. Upon incident creation, you agree to allow IncWorx a minimum of five (5) business days to deliver one or more suggested solutions. Notwithstanding the foregoing, you may request to close an incident prior to it being resolved for a refund of the amount paid for the support incident. IncWorx may, at any time and at its sole discretion, close an unresolved support incident and refund the amount paid. A support incident is deemed resolved upon delivery of one or more suggested solutions to you. You hold sole responsibility for any personal data, including medical data, classified information, or otherwise sensitive material. You agree to protect, defend, hold harmless, and indemnify IncWorx, any third party entity related to IncWorx (including, without limitation, third party vendors), and IncWorx executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and affiliates, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of action, including, without limitation, any and all legal fees and expenses, arising from the customer’s use of IncWorx services. IncWorx total cumulative liability, if any, to you or any third party, for any and all damages related to the terms of services or IncWorx services, including, without limitation, those from any negligence, any act or omission by IncWorx or its representatives, will be limited to, and will not exceed, the actual dollar amount paid for the support incident which gave rise to such damages, losses, and causes of action.