Per-Incident SharePoint Support

Pay-per-incident Support

Now you can get the SharePoint support you need without lengthy contracts or long-term commitments.

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Create an incident by completing the form below.
Price: $249.00 USD

Microsoft Experts On-Demand

When googling just isn't getting it done, our Microsoft Exports On-Demand help you overcome challenges and educate you on O365/M365, SharePoint, SQL, PowerBI and more. We know the technology, you know your business. This program addresses business user-level questions and some technical questions as well.

Microsoft Experts On-Demand is available as a single “pay-per-incident” (PPI). Incidents focus on troubleshooting and resolving a specific issue you're attempting to overcome. An incident is defined as a single issue and the reasonable effort to resolve it.
Please note: this is not the right program for critical business and system down situations. Please see our S3 program for situations that require that attention.

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Frequently Asked Questions (FAQ)

How much does it cost to resolve an incident?

The price to resolve a single incident is $249.00 USD.

What is the expected response time for pay-per-incident support?

Initial response time varies between 0-24 hours during standard business hours in the U.S. (8:00am - 5:00pm Central).

What defines an ‘incident’?

An incident is defined as a single support issue and the reasonable effort(s) needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate problems. If it can be broken down into subordinate problems, each subordinate problem shall be considered a separate incident. An incident may require multiple contacts and off-line research to achieve final resolution. The time spent in delivering these solutions is independent to the amount you will be charged.

Am I guaranteed a solution? 

While our consultants will make best efforts to resolve your issue, IncWorx cannot guarantee to resolve all issues.  In the event IncWorx is not able to resolve an incident you will be refunded the amount you paid for that incident.

What is considered an acceptable solution to the problem?

The consultant will document the issue and acceptable resolution with you when you raise the incident. The incident will be closed after the consultant has delivered one or more suggested solutions to you. If the consultant is unable to deliver a solution, you will be notified, the case will be closed as unresolved and the amount you paid for that incident will be refunded.

Am I able to cancel an incident before it is resolved?

In the event your incident is unresolved and a minimum of 5 business days has passed since creation of your incident and payment, you have the option of canceling the incident for a refund of the amount paid for that incident. When canceling prior to 5 business days, there is no refund.

Is there anything that pay-per-incident support does not cover?

The following are best suited for one of our other programs and are generally not a good fit for pay-per-incident support:
  • Customer proposals for product features
  • Onsite support
  • Root cause analysis
  • Writing or review of custom code

What if I have billing questions about my credit card purchase?

Contact us with your billing questions.  
Per-Incident Support Terms & Conditions

IncWorx does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the resolution to a support incident. Your use of any information or materials provided by IncWorx is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, information, or suggestions by IncWorx meet your specific requirements. Upon incident creation, you agree to allow IncWorx a minimum of five (5) business days to deliver one or more suggested solutions. Notwithstanding the foregoing, you may request to close an incident prior to it being resolved for a refund of the amount paid for the support incident. IncWorx may, at any time and at its sole discretion, close an unresolved support incident and refund the amount paid. A support incident is deemed resolved upon delivery of one or more suggested solutions to you. You hold sole responsibility for any personal data, including medical data, classified information, or otherwise sensitive material. You agree to protect, defend, hold harmless, and indemnify IncWorx, any third party entity related to IncWorx (including, without limitation, third party vendors), and IncWorx executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and affiliates, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of action, including, without limitation, any and all legal fees and expenses, arising from the customer’s use of IncWorx services. IncWorx total cumulative liability, if any, to you or any third party, for any and all damages related to the terms of services or IncWorx services, including, without limitation, those from any negligence, any act or omission by IncWorx or its representatives, will be limited to, and will not exceed, the actual dollar amount paid for the support incident which gave rise to such damages, losses, and causes of action.

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