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Microsoft Premier Support

Work With a Gartner Recognized Microsoft Premier Support Alternative

An alternative for Microsoft Premier Support that will actually get you results. We know first hand how hard it is to get a real answer from Microsoft, so we developed our own program.

Recognized by Gartner Research as a Microsoft Unified Support Alternative

IncWorx was recently recognized by Gartner Research as an alternative to Microsoft’s Premier and Unified Support offerings.

Get Affordable IT Support

Microsoft is currently phasing out Microsoft Premier Support, and you might be uncertain about what that means for your business. Many companies have already noticed increased costs for their managed IT services with Microsoft’s new Unified Support platform.

But we are here to help. At IncWorx, we have been Microsoft technology experts for more than a decade. We are committed to improving how companies access the IT support they need to power their Microsoft technology.

If you are worried about changes to Microsoft’s Premier Support, give us a call today. As a full service IT consulting and service provider, we are here to help you power your technology and provide you with an alternative IT solution to your current Microsoft Premier Support Plan. We look forward to answering all of your questions about how our managed IT support service works.

Why Choose an Alternative to Microsoft Premier Support?

There is a more cost-effective and personalized solution for your business. At IncWorx, we have the experience you need to maintain all of the Microsoft technologies that your business relies on.

A More Affordable Solution

You need your technology to run properly, but Microsoft Premier Support can be cost-prohibitive. The new Unified Support platform is projected to be even more expensive. Fortunately, you have options. You get all of the tech support solutions you need for less. Get access to our professional support at a price you can afford. We make sure your Microsoft technology stack is always smooth, so you experience minimal downtime.

Rapid Response Times

Resolve issues fast. When your technology is down, your business grinds to a halt. You don’t need that. That is why our IT support staff is available to help you and your in-house IT team troubleshoot any issues you may be experiencing with your Microsoft technology. We have industry-leading response times.

Dedicated Point of Contact

One of the benefits of working with an alternative to Microsoft Premier Services is that we are committed to providing you with the most personalized service possible. That is why we assign each of our clients a friendly point of contact who can answer any questions you might have. Your point of contact acts as your ambassador (Technical Account Manager) to the managed IT support we provide to your company. They get to know your business inside and out, so they can always connect you with the best reactive and proactive services for your Microsoft technologies. Any time you have a question about your service, contact your point of contact.

Access To Our Entire Team

Microsoft technology stacks are complex, with multiple layers of technology all working seamlessly to power your business. But when something goes wrong, it can be challenging to pinpoint the problem. Our team is made up of experts in all areas of the Microsoft platform. Having such a diverse team means we are always prepared to help your in-house team solve any issues with your programs. 

100% Customized Managed IT

You don’t deserve a one-sized-fit-all approach to IT support services. Instead, we will build and develop a unique IT support strategy for your business. To do this, we take into account your existing IT department and your company’s specific needs. Then we create a perfect plan for your business so you are prepared for any technical malfunction. 

Flexible Contracts

You might be hesitant to get locked into a service contract with Microsoft’s new pricing strategy. Our professional service plans are flexible. You can choose from one of our month-to-month or annual plans, so you have options without being tied into a long-term contract. We also provide flexibility in the number of support hours included in your contract. With our flexible plans, we work with you to ensure your coverage includes all the incident reports you need to keep your business running. 

How Does Our Microsoft Professional Support Work?

Step 1: Schedule a Free Discovery Call

We will go over your current IT support plan. Tell us about the technology you currently have in place, recurring issues, and your in-house team. We also provide consulting services if you aren’t happy with your current systems. 

Step 2: Develop a Strategy

We are Microsoft experts here to help your in-house IT team with your Microsoft technology stack when needed, so they can focus on your business. Let us develop a strategy to integrate our services into your business and help your IT team become more productive. 

Step 3: Implement Our Strategy

We make sure everyone in your company knows who to contact when there is a problem. We provide each client with a designated point of contact, so you always know who to reach out to if there are any questions. 

Why Choose IncWorx?

Since 2001, we have helped our partners grow with the technology and IT services they need to be more productive. It is our mission to help you and your team communicate more efficiently, provide better customer service, and minimize downtime. We work with companies like Jimmy John’s, Maryville University, and more.

Microsoft Partner of the Year

What Our Support Customers Are Saying

Leading businesses, universities, nonprofits, local governments and more trust our Microsoft experts.


Ready to Learn More About Our Microsoft Support Services?

If you are looking for a more affordable Microsoft premier support solution, give us a call today to schedule a free discovery call. Find out how much we can help you save with our Microsoft support.

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Schedule time with one of our team members to discuss your unique situation and needs.

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What is Microsoft Premier Support?

Many businesses use multilayer Microsoft technology to power their business. This can include everything from your database management system to your cloud services to the Microsoft 365 Office Suite you may be most familiar with. Microsoft Premier Support was the company’s managed support service. It was designed to provide tech support to businesses that use this technology. However, Microsoft is currently phasing out Microsoft Premier Support for its new Unified Support platform.

How much does Microsoft Professional Support services cost?

At IncWorx, we work one-on-one with each of our support customers to develop the best Microsoft IT support strategy for their business. We take a look at the big picture to create a plan that is right for them. Give us a call today to find out how affordable our Microsoft support services can be.

Do you offer a Microsoft Unified Support alternative?

We do. In fact, we’ve had a program similar to Microsoft Unified Support in place since 2010, partnering with over 200 customers. Learn more about our Unified Support alternative.

Do you offer proactive services?

Yes. Our comprehensive support offers reactive AND proactive services. Whether you are in need of problem resolution for your Microsoft products or proactive strategic support across your enterprise, our Microsoft Professional support we have the expertise to be your partner.

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