Skip to Content

Case Study

Intranet for Field Workers at an Industrial Services Firm
Technologies Supported: Microsoft 365 SharePoint
Black-and-white image of two industrial services employees checking a SharePoint intranet.

An intranet for field workers gave an industrial services company with shop and field crews one front door for company news, weekly safety updates, and the apps employees use every day.

The Challenge

Scattered Sites Left Employees Without a Front Door

The company had no intranet. Each department had its own SharePoint site, created automatically by Microsoft Teams, and leadership described the result as disorganized. There was no single place where employees could go to find company information.

The workforce spans eight departments across shop services, field services, turbine outage work, and CNC manufacturing. Those crews rely on a set of everyday tools for operations, payroll, benefits, expenses, travel, and IT tickets, but reaching each one meant knowing where to look.

Leadership also wanted a reason for employees to come back each week. They pictured regular customer spotlights, employee highlights, events, birthdays and anniversaries, and a weekly safety announcement.

The organization needed a central intranet that connected its departments, put everyday tools within reach, and gave the company a home for fresh weekly content.

The Solution

One SharePoint Hub for News, Safety, and Everyday Apps

IncWorx began with discovery, then built a branded intranet hub on out-of-the-box SharePoint. Hub navigation ties the company’s department sites together, and standard SharePoint features keep the intranet easy for the company to maintain without custom code.

The new home page is built for return visits. It brings together company news, events, employee recognition, and birthdays and anniversaries, alongside app link tiles that give one-click access to operations, payroll, benefits, expenses, travel, and IT ticketing.

IncWorx brought the employee handbook into SharePoint so policies live alongside everything else. To support all eight departments over time, IncWorx provided guidance on standard templates for department sites, giving each team a consistent starting point.

Keeping an intranet fresh is as important as launching it. IncWorx delivered a content-ideas guide for the home page, plus role-based training for up to six departments, quick-reference guides, and a week of post-launch support.

Black-and-white image of an industrial services employee checking a SharePoint intranet.

The Results

A Front Door for Every Crew, Delivered Under Budget

The company replaced a scattered set of department sites with a single, branded intranet that serves employees in the shop and in the field.

The organization achieved:

  • One front door for company news, weekly safety updates, and everyday apps
  • One-click access to operations, payroll, benefits, expenses, travel, and IT tools
  • The employee handbook available in SharePoint
  • A consistent framework for eight departments to build on
  • A content plan to keep the home page fresh after launch
  • Delivery 35% under budget, using 78.5 of 120 purchased hours, about $10,375 under the not-to-exceed amount

With its intranet in place, the company now has a single place to share news, reinforce safety, and keep every crew connected to the tools they need.

Case Studies

Proof that Microsoft Can Do More

View All Case Studies

Power Apps Complaint Management for an Insurance Company

Read

SharePoint Intranet Governance for a Clinical-Stage Biotech

Read

Related Tech

Build an Intranet Your Shop and Field Crews Will Use

Need one place for company news, safety updates, and everyday apps? IncWorx can help you build a SharePoint intranet that connects every department and keeps employees coming back.

Contact Us