MICROSOFT SUPPORT SERVICES
The Support Team That Feels Like It's Already In-House
Senior Support to Prevent Fires, Not Just Fight Them.
Most organizations don’t struggle because Microsoft technology is broken. They struggle because nobody on their team has the depth to keep it optimized, secure, and moving forward. That’s the gap IncWorx fills – with dedicated senior experts who know your environment and respond before small issues become expensive ones.
recognizes only three companies globally as a genuine alternative to Microsoft Unified Support. IncWorx is one of them.
WHY INCWORX?
Built Different From Day One.
Gartner Recognized
IncWorx is one of only three companies recognized by Gartner as a genuine Microsoft Unified Support Alternative.
We’re proud to be your better choice.
33-Min Response Time
Our standard SLA is 4 hours.
Our average response is 33 minutes.
That’s closer to in-house than outsourced.
Senior-Only Teams
Senior Microsoft experts only.
No juniors, handoffs, or learning
on your dime.
SUPPORT TIERS
The Right Level of Support for Where You Are.
Every organization has different needs. Our support tiers are designed to match your complexity, your team size, and the level of Microsoft expertise you need on call.
For Organizations Where Downtime Isn’t an Option.
Enterprise environments are complex, interconnected, and high-stakes. Enterprise Support gives you direct access to a dedicated senior team that knows your full environment and responds fast when something needs attention.
Best for: Large organizations with complex Microsoft environments, multiple integrated systems, and low tolerance for disruption.
Senior Coverage for Teams That Can’t Afford to Slow Down.
Professional Support keeps the momentum going when something needs expert attention, without pulling your internal team off their primary work.
Best for: Mid-size organizations with active Microsoft environments and internal teams who need senior backup coverage.
Get More Out of the Tools Your Team Has.
Most organizations are using a fraction of what their Microsoft environment can do. End User Support pairs your team with senior IncWorx consultants who help them work more effectively inside the tools they already have.
Best for: Teams that need guidance
on better ways to work, not break-fix support.
“IncWorx has been a complete pleasure..”
Read Full Reviews- Heather PalmerThey not only helped with front-end transition to new platforms but have been a great partner to our internal IT staff."
CONSULTING SERVICES
Support Is Just One Side to What We Do.
When you’re ready to go beyond support and start building, our consulting team picks up exactly where this one leaves off.
Your Microsoft Environment Deserves Better Support.
Whether you’re frustrated with Microsoft Unified Support, running without coverage, or just want to know what senior-level support looks like in practice, start here.