Aqua Meter’s existing meter exchange software created operational bottlenecks that slowed project completion and increased dependency on the software vendor.
Office Challenges
Office personnel faced several limitations that impacted project management and reporting:
- Unable to edit or correct installer mistakes without vendor involvement
- Required the software developer to replace missing or poor-quality photos
- Dependent on the developer to generate skipped account reports
- Dependent on the developer to generate returned-to-utility reports
- No visibility into installer performance metrics
- Billing system export files had to be manually created by the developer, causing delays
Field Challenges
Installers also struggled with an application that did not align with real-world workflows:
- Poorly organized installation process
- No ability to sort work by street, address, or optimized route
- No integrated driving directions
- No method to mark final reads as unreadable
- No alerts for incorrect data entry
- Limited photo capture capabilities
- No validation of blurry or unusable photos
These issues led to inefficiencies, increased rework, and delayed project completion.
