Aqua Meter needed a purpose-built platform to support the planning, execution, and management of large-scale meter exchange projects. The goal was to provide office and field teams with the tools they needed to manage project data, monitor performance, streamline workflows, and maintain visibility throughout the deployment lifecycle.
Office Requirements
Project managers and office personnel needed a platform that would enable them to:
- Review and manage installation data efficiently
- Maintain photo documentation and quality standards
- Generate operational reports on demand
- Monitor skipped accounts and returned-to-utility activities
- Track installer productivity and project performance metrics
- Produce billing system export files quickly and accurately
Field Requirements
Field crews needed a mobile application built around real-world meter exchange workflows, including the ability to:
- Follow a structured installation process
- Organize work by street, address, or optimized route
- Access integrated navigation and driving directions
- Document unreadable final reads when necessary
- Receive real-time data validation prompts
- Capture installation photos in the field
- Verify photo quality before submission
By addressing these requirements, Aqua Meter sought to improve project visibility, increase operational efficiency, reduce rework, and support the successful completion of meter exchange projects at scale.
