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Microsoft Pay Per Incident Alternative

Avoid the limitations of Microsoft Pay Per Incident support. Get the actual Microsoft technical support you need today without the typical runaround. Get help now.

Microsoft Support On-Demand

For years, Microsoft’s Pay Per Incident Support was the only option for organizations needing Microsoft incident support without making a long-term commitment. That has changed!

We set out to design a Microsoft Pay Per Incident alternative that would allow organizations to get help with a single support issue for any of their Microsoft products. We worked through many iterations, including our own Pay-Per-Incident option before finally landing on an option that addresses issues quickly without requiring a long-term commitment.  Our Pay-As-You-Go Consulting offers a fresh option for supporting your Microsoft technology.

A Note on our Pay-Per-Incident Support Offering

After 12+ months of working with organizations of all sizes to resolve incidents of all sizes through our Microsoft Pay-Per-Incident support model, we have made the decision to replace the offering.  This gives us the opportunity to more closely align with the expectations of our clients and ensure that we are providing them with the same comprehensive level of service that they have come to expect from IncWorx Consulting.
There were 3 main driving factors behind this decision:
  1. Scope.  In nearly every case, we found that the “incident” that triggered someone to contact us was a small piece of a much bigger issue or need.  Resolving the particular item did not translate to the Client’s overall needs being met.
  2. Expectation.  Clients come to IncWorx with the expectation that we will resolve their Microsoft incident as well as provide additional education and guidance on the topic.  Our desire to provide this education and guidance are key components of the IncWorx Pillars that guide us each day.  In an incident-based resolution system, we were limited in our ability to help our Client understand the issue, how it was solved and what better solutions may exist.

  3. Delivery.  Each of our Client environments is unique.  As an organization providing consulting and support for individual solutions and not just a common core platform, we must evaluate each situation and present an appropriate solution.  Supporting this type of incident resolution is different than traditional break-fix scenarios. 
Our goal each and every day is to provide our clients with top-rated consulting and support.  Our ability to do so comprehensively is paramount and transitioning from Pay-Per-Incident to Pay-As-You-Go allows us to provide service above and beyond expectations.

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Frequently Asked Questions

Why does IncWorx no longer offer Pay Per Incident?

After working with Clients, we found that Pay-Per-Incident does not allow us to provide organizations the comprehensive consulting and support that they have come to expect from us. Narrowly defined scopes do not allow us to properly guide and educate those we work with.

What alternatives do I have for Microsoft incident support?

Our Pay-As-You-Go Consulting provides immediate access to our team of experts without long-term commitment. Not only will we quickly resolve your incident, but we will spend time educating you on the cause and resolution.

What if my incident is resolved and I have time left?

One of the benefits of utilizing Pay-As-You-Go Consulting is that the time you’ve purchased is yours. We can provide additional education on the issue or help with any other requests that you may have.

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