Microsoft Support On-Demand
A Note on our Pay-Per-Incident Support Offering
- Scope. In nearly every case, we found that the “incident” that triggered someone to contact us was a small piece of a much bigger issue or need. Resolving the particular item did not translate to the Client’s overall needs being met.
- Expectation. Clients come to IncWorx with the expectation that we will resolve their Microsoft incident as well as provide additional education and guidance on the topic. Our desire to provide this education and guidance are key components of the IncWorx Pillars that guide us each day. In an incident-based resolution system, we were limited in our ability to help our Client understand the issue, how it was solved and what better solutions may exist.
- Delivery. Each of our Client environments is unique. As an organization providing consulting and support for individual solutions and not just a common core platform, we must evaluate each situation and present an appropriate solution. Supporting this type of incident resolution is different than traditional break-fix scenarios.
Frequently Asked Questions
Why does IncWorx no longer offer Pay Per Incident?
After working with Clients, we found that Pay-Per-Incident does not allow us to provide organizations the comprehensive consulting and support that they have come to expect from us. Narrowly defined scopes do not allow us to properly guide and educate those we work with.
What alternatives do I have for Microsoft incident support?
Our Pay-As-You-Go Consulting provides immediate access to our team of experts without long-term commitment. Not only will we quickly resolve your incident, but we will spend time educating you on the cause and resolution.
What if my incident is resolved and I have time left?
One of the benefits of utilizing Pay-As-You-Go Consulting is that the time you’ve purchased is yours. We can provide additional education on the issue or help with any other requests that you may have.