The organization’s employee onboarding automation process depended on manual coordination across HR, management, IT, and system administration teams. HR teams were responsible for gathering employee information, obtaining approvals, and communicating provisioning requirements to IT and system administrators.
As hiring activity increased, the process became increasingly difficult to manage. Critical onboarding information lived across emails, spreadsheets, and supporting documents, making it challenging to track progress and ensure everyone was working from the same information.
Changes created additional challenges. When onboarding requirements changed after approval, HR often had to send follow-up emails to multiple stakeholders, creating confusion around which information was current. The lack of a centralized process increased administrative effort and made it harder for provisioning teams to respond quickly and accurately.
The organization needed a solution that could centralize onboarding information, automate approvals, and improve communication throughout the employee onboarding lifecycle.
