In the energy industry, major incidents can escalate quickly and attract widespread public attention. For example, when a ship collision occurs, the situation often draws global media coverage and demands immediate, coordinated action.
However, regional safety teams do not always have the capacity to manage events of this scale on their own. As a result, they must escalate the situation to a global response team known as the HCAT team.
This process created several challenges. First, teams struggled with fragmented communication across regions. Next, onboarding new HCAT members during multi-day events proved difficult, especially when team members rotated frequently. In addition, important documentation and updates often lived in multiple locations, which slowed response efforts.
Finally, audit readiness remained a concern. Without a centralized system, teams found it difficult to quickly produce a complete and accurate record of communications and actions during an incident.