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Microsoft Professional Support Services

Your current support is slowing your team down.

Comprehensive Microsoft technology support for your entire team, allows you to maximize their efforts, complete projects and grow your business.

Leading businesses, universities, non-profits and local governments use IncWorx to support their teams.

What is Microsoft Professional Support Services?

Microsoft Professional Support Services is our comprehensive consulting and support service that increases your team’s productivity by removing and preventing the roadblocks that slow them down.

Over the last 10+ years, we’ve worked with hundreds of clients to support their Microsoft technologies. Using our strategy of providing proactive and reactive support has saved them millions of dollars.

Each user group in your company has a unique perspective. The diverse skill sets of our team allow us to provide unique support to each. We can provide clear how-to instruction to your end-users while also providing technical support for your heavily experienced IT team members.

In everything we do, we work with you utilizing our IncWorx pillars to:

  • Guide & Transform
  • Deploy & Customize
  • Educate & Support

A Comprehensive Microsoft Support Alternative

Nearly a decade before Microsoft developed its new and untested Microsoft Unified Support program, IncWorx developed our SharePoint Support Services program.

The goal of the program was simple. We wanted to provide a comprehensive support option that outshined Microsoft’s premier support. This meant a consistent support experience that avoided the high costs and frustrating process many users were used to.

With the help of our clients, we developed an alternative to single support issues that focus on a specific problem error message. We created Microsoft Professional Support Services an offering that covers nearly all of Microsoft’s products in a single program.

Microsoft Professional Support improves your team’s ability to collaborate, communicate, automate and engage.

All the Benefits You’ve Been Looking For

We’ve helped organizations like yours and have used that experience to craft a professional support offering that has all of the features you want.

Dedicated Point of Contact: Your primary point of contact works with your team to understand your business, your environment and most importantly your team.

Our Team is Your Team: A dedicated PoC is critical, but it’s not enough. With our Microsoft support, your team immediately grows to include experts in all areas of Microsoft technology.

Short Response Times: Overcoming a challenge as quickly as possible is important to keep your team productive. To make this happen, our response times are some of the best in the industry – 4 hours or less.

100% Custom Tailored: No two companies run the same which means unique support needs. From the minute we kick-off, we work with you to customize the process from ticket submission to follow.

Flexible Contracts: Don’t limit yourself to a contract with five incidents. Build a plan that meets your current needs and is flexible enough to grow with you. We offer Annual and Month-to-Month contracts of varying sizes.

TESTIMONIALS

Reviews From Our Clients

“I’ve never met any of the consultants in person, yet I feel more connected to them than I ever have with the multitude of local vendors we used to work with in the past. I was worried virtual support would not be as good as using local vendors we could meet with in person. I was wrong. IncWorx has provided the best vendor experience we’ve ever had! I look forward to working with them well into the future!”

Katrin Weixel

Intranet Manager, American Speech-Language-Hearing Association

FAQ

Frequently Asked Questions

How are others using Microsoft Professional Support Services?
Like many of our clients, your team probably has needs and ideas but face challenges staying up-to-date with changing technology. It takes an entire team to fully maximize your investment in SharePoint, Office 365, SQL Server and more. The Office 365 stack alone includes tools like Microsoft Flow, PowerApps, SharePoint, Power BI, Microsoft Teams and more.

Each is a very powerful tool that our customers care about and need guidance on. We can help configuring out of the box features or integrating with other line of business data.

Our clients partner with us for our knowledge and our ability to determine the right tools for them.

What are some key differences between the Annual Contract and the Month-to-Month plans?
We’ve developed plans to be flexible. Choose contract length and number of hours depending on your unique needs.

Annual plan benefits include: equal monthly installments for highly predictable spend throughout the year, discounted rates, and the added ability borrow hours from future months.

Month-to-Month plan benefits include: no long-term commitments, unused hours rollover for as long as you’re enrolled in the program, and easily increase/decrease hours for future months.

Refer to the terms and conditions for each plan for complete details.

Do services include more than requests defined as a single incident?
Over the past 10 years, our support program has evolved into a powerful managed service. While single incidents may be submitted, we prefer to take a more holistic approach. We focus on driving proper use, adoption, guidance, advisory and education.

It also covers most Microsoft technologies. These include SharePoint, the full-stack of Office 365 tools, SQL Server, .NET, Power BI, and PowerApps..

We also provide expertise in integrating and utilizing tools like Salesforce, Nintex, Sharegate, K2 and many others.

How long will it take IncWorx to respond to my requests?
While we are obligated to respond within your plan’s SLA, our average response time is 33 minutes.

That’s like working with a team member who is already in your environment. In fact, that’s how many of our customers describe the experience of working with IncWorx.

Will working with IncWorx require a large effort from our team?
We know your time is important, so we’ve developed methods which help to minimize the impact on your team. During our onboarding we will work to identify key team members who will help us understand your business, culture, and processes. Beyond that, the level of involvement from your team is up to you.
What if we don't use all of our Microsoft support hours in a given month?
We understand that needs can fluctuate each month which is why unused hours rollover to the next. See your plan’s terms and conditions for complete details.
Will I have to start over with a new resource each time I contact IncWorx?
From the very beginning you are assigned a primary technical point-of-contact who will actively work to become a member of your team. Their number one goal is to understand your business, your environment and your users.
My team is technical, how will this program help?
Our clients enjoy the diversity of skills across our entire team, from business analysts to extreme techies.

When working with a technical team, we often work WITH THEM to overcome challenges and prove out technical concepts. Our customers use IncWorx as a sounding board for specific error messages or functionality ideas that otherwise might require significant time and/or resources to consider.

What development languages are covered?
Our development team is comprised of experts with experience in numerous development languages. We pride ourselves in being up-to-date with the most recent trends such as SPFx and Azure App Services. We also know it’s critical to maintain knowledge in core languages such as ASP.NET and C#.

Still have questions?

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