Microsoft Professional Support Services
Your current support is slowing your team down.
Comprehensive Microsoft technology support for your entire team, allows you to maximize their efforts, complete projects and grow your business.
What is Microsoft Professional Support Services?
Microsoft Professional Support Services is our comprehensive consulting and support service that increases your team’s productivity by removing and preventing the roadblocks that slow them down.
Over the last 10+ years, we’ve worked with hundreds of clients to support their Microsoft technologies. Using our strategy of providing proactive and reactive support has saved them millions of dollars.
Each user group in your company has a unique perspective. The diverse skill sets of our team allow us to provide unique support to each. We can provide clear how-to instruction to your end-users while also providing technical support for your heavily experienced IT team members.
In everything we do, we work with you utilizing our IncWorx pillars to:
- Guide & Transform
- Deploy & Customize
- Educate & Support
A Comprehensive Microsoft Support Alternative
Nearly a decade before Microsoft developed its new and untested Microsoft Unified Support program, IncWorx developed our SharePoint Support Services program.
The goal of the program was simple. We wanted to provide a comprehensive support option that outshined Microsoft’s premier support. This meant a consistent support experience that avoided the high costs and frustrating process many users were used to.
With the help of our clients, we developed an alternative to single support issues that focus on a specific problem error message. We created Microsoft Professional Support Services an offering that covers nearly all of Microsoft’s products in a single program.
Microsoft Professional Support improves your team’s ability to collaborate, communicate, automate and engage.
All the Benefits You’ve Been Looking For
We’ve helped organizations like yours and have used that experience to craft a professional support offering that has all of the features you want.
Dedicated Point of Contact: Your primary point of contact works with your team to understand your business, your environment and most importantly your team.
Our Team is Your Team: A dedicated PoC is critical, but it’s not enough. With our Microsoft support, your team immediately grows to include experts in all areas of Microsoft technology.
Short Response Times: Overcoming a challenge as quickly as possible is important to keep your team productive. To make this happen, our response times are some of the best in the industry – 4 hours or less.
100% Custom Tailored: No two companies run the same which means unique support needs. From the minute we kick-off, we work with you to customize the process from ticket submission to follow.
Flexible Contracts: Don’t limit yourself to a contract with five incidents. Build a plan that meets your current needs and is flexible enough to grow with you. We offer Annual and Month-to-Month contracts of varying sizes.
Reviews From Our Clients
“I’ve never met any of the consultants in person, yet I feel more connected to them than I ever have with the multitude of local vendors we used to work with in the past. I was worried virtual support would not be as good as using local vendors we could meet with in person. I was wrong. IncWorx has provided the best vendor experience we’ve ever had! I look forward to working with them well into the future!”
Frequently Asked Questions
How are others using Microsoft Professional Support Services?
Each is a very powerful tool that our customers care about and need guidance on. We can help configuring out of the box features or integrating with other line of business data.
Our clients partner with us for our knowledge and our ability to determine the right tools for them.
What are some key differences between the Annual Contract and the Month-to-Month plans?
Annual plan benefits include: equal monthly installments for highly predictable spend throughout the year, discounted rates, and the added ability borrow hours from future months.
Month-to-Month plan benefits include: no long-term commitments, unused hours rollover for as long as you’re enrolled in the program, and easily increase/decrease hours for future months.
Refer to the terms and conditions for each plan for complete details.
Do services include more than requests defined as a single incident?
It also covers most Microsoft technologies. These include SharePoint, the full-stack of Office 365 tools, SQL Server, .NET, Power BI, and PowerApps..
We also provide expertise in integrating and utilizing tools like Salesforce, Nintex, Sharegate, K2 and many others.
How long will it take IncWorx to respond to my requests?
That’s like working with a team member who is already in your environment. In fact, that’s how many of our customers describe the experience of working with IncWorx.
Will working with IncWorx require a large effort from our team?
What if we don't use all of our Microsoft support hours in a given month?
Will I have to start over with a new resource each time I contact IncWorx?
My team is technical, how will this program help?
When working with a technical team, we often work WITH THEM to overcome challenges and prove out technical concepts. Our customers use IncWorx as a sounding board for specific error messages or functionality ideas that otherwise might require significant time and/or resources to consider.
What development languages are covered?
Still have questions?