Drive Adoption, Increase Education and Make Users Efficient and Effective
Your IT team is pulled in a lot of directions. Answering simple, but high volume, questions from users is distracting and time-consuming.
Our End User Managed Services provide your users with a place to get all of their questions answered while your team stays focused on implementing and maintaining your technology infrastructure.
Flexible Contracts Meet Your Needs and Grow With You
How many incidents will your team have this month? This year? It’s impossible to say. So your contract shouldn’t try to guess.
We’ve developed plans to be flexible. Choose contract length and number of hours depending on your unique needs.
Stability, predictability, longevity
- Equal monthly installments for predictable spend all year
- Discounted rates based on the number of hours
- Ability to borrow hours from future months
Use what you need, for as long as you need it.
- No long-term commitments
- Unused hours rollover for duration of enrollment
- Easily increase/decrease hours for future months
Get Dedicated Support From a Senior Level Expert
From the very beginning you are assigned a primary technical point-of-contact who will actively work to become a member of your team. Their number one goal is to understand your business, your environment and your users.
What does dedication mean?
Access To Our Team
A dedicated point of contact is critical, but it’s not enough. With our Microsoft Enterprise support, your team immediately grows to include experts in all areas of Microsoft technology.
Short Response Times
Overcoming a challenge as quickly as possible is important to keep your team productive. To make this happen, our response times are some of the best in the industry – we average 33 minutes!
100% Custom Tailored
No two companies run the same which means unique support needs. From the minute we kick off, we work with you to customize the process from ticket submission to follow.
Users Deserve The Same Exceptional Support You Expect
Supporting your end-users shouldn’t be an afterthought. Give them access to the answers they need to be more productive.
Our team has spent years working with users from every level of an organization. Whether a C-Level needs a quick answer or a new employee needs to spend an hour learning how to get around your environment we know how to give them the attention they need and deserve.
All of our plans ensure you get access to a dedicated team that will get to know you, your organization and your team.
Available When We’re Needed
Direct access to our team from 9 AM to 5 PM CT means your users won’t have to wait for the answers they need to keep going.
Fast Response Times
Team members don’t have the luxury of waiting days for help. Our 4-hour SLAs mean quick responses that keep teams moving.
Communicate Your Way
Everyone is different, so we offer multiple options for working with the team. Open a ticket, send an email or give us a call.
With plans starting at just 10 hours a month, you can get expert help even if you only have a small budget available.
Fixed Monthly Spend
There is no need to worry about unexpected costs. With our fixed billing, you know what to expect each and every month.
“IncWorx has provided the best vendor experience we’ve ever had! I look forward to working with them well into the future!”
– Katrin Weixel | Intranet Manager, American Speech-Language-Hearing Association
Ready to See How Comprehensive End User Support Powers Your Employees?
We’re ready to help you get more done.
A Gartner-Recognized Alternative to Microsoft Unified Support Program
Our goal has always been simple. We wanted to provide a comprehensive support option that outshined Microsoft’s premier support.
This meant a consistent support experience that avoided the high costs and frustrating process many users were used to. With the help of our clients, we developed an alternative to single support issues that focus on a specific problem error message. We created Microsoft Support Services, an offering that covers nearly all of Microsoft’s products in a single program.
Microsoft End User Support improves your team’s ability to collaborate, communicate, automate and engage.
We Go Beyond Response To Support Your Growth
Over the past 10 years, our support program has evolved into a powerful managed service. While single incidents may be submitted, we prefer to take a more holistic approach.
We focus on:
- Driving proper use
The difference? While most vendors work to solve problems. We work to prevent the problems from ever occurring.