Project Intake App Improves Request AccuracyOne of the nation’s fastest growing quick service restaurant chains was in need of a project request solution that would not only improve the intake process but improve communication across their team.
PowerApps, Power Automate
During a period of continued rapid growth, this customer recognized the need for an automated system to manage the growing list of project requests coming from team members across the organization. The goal was to implement a centralized project intake and approval solution that would improve the delivery times of projects. Additionally, system status updates and automated notifications would replace email communications that were at times ineffective and prone to being lost.
The customer set the following goals for the new Project Intake Application:
- A single electronic interface that would replace a variety of paper forms
- Quicker project approval and processing times
- Improved project tracking accuracy
- Ability to quickly report on project status
Based on initial requirements and the recent organization-wide implementation of Office 365, it became clear that a Project Intake App built utilizing Microsoft PowerApps and Microsoft Power Automate (previously Microsoft Flow) was appropriate. To gather critical team feedback, IncWorx built an initial proof of concept. From there, the solution was designed in collaboration with the project management team. The final PowerApps solution consisted of screens for project requests, project edit and project approval. Several multistep Microsoft Power Automate flows were also built to improve communication, expedite the approval process and send alerts at key points in the process.
Upon completion, our customer benefited immediately from the new Project Intake App. For project requestors, it eliminated the time consuming manual process and ensured the request was received. For project managers, it meant they could more quickly process and manage a larger number of projects effectively and efficiently.
Utilizing available Microsoft technology, our customer was able to reduce the time required to enter a project, add consistency to communication and tracking and triple the number of projects being tracked. Additionally, email traffic is down and the success of the solution has also led to a long-term partnership and continued development of additional PowerApps based solutions.
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