Looking to get more out of your SharePoint support? You are not alone. More than 190 million people rely on SharePoint to collaborate and manage content across their enterprise.
It’s important to make sure you’re getting the most from your SharePoint investment.
As Microsoft technology experts, our team is dedicated to helping your internal teams navigate and maximize every aspect of your software solution. Our Microsoft Professional Support Services include robust SharePoint support designed to drive your business forward.
Today, we’re taking a closer look at these services. Read on to learn how to make them work for you!
Microsoft Professional Support 101
First, what do we mean when we say Microsoft Professional Support Services? Are we traditional Microsoft consultants? What about helpdesk technicians? The answer is we’re neither. Rather, we’re experts in everything Microsoft, and our support team is designed to act as an extension and expansion of your own internal team. We’re well-versed in the entire Microsoft suite of products, along with the roadblocks and challenges of implementation that can impede productivity and slow your employees down. We’ve worked with this evolving suite of technologies for nearly two decades, supporting hundreds of customers along the way.
How Does It Work?
We begin by identifying the various user groups in your organization, including your end users and IT experts. We learn their unique skills and their important role in your office. Then, we customize our support approach for each group, helping them understand how each Microsoft solution works and how they can optimize it. By taking this approach, we’re able to provide user-specific support appropriate for every team member. As we work with your employees, we’ll focus on achieving our three missions, which are to:
- Guide and Transform
- Deploy and Customize
- Educate and Support
What Are SharePoint Support Services?
As their name implies, our SharePoint Support Services are designed to help you better understand and make use of the various features of your SharePoint investment.
The premise behind the offering is simple.
We recognized that the one-off problem-solving efforts offered by traditional Microsoft support platforms weren’t effective enough to facilitate long-term, team-wide collaboration.
We wanted to create a powerful managed service solution that encompassed every aspect of SharePoint. Our approach moves beyond simple pain point resolution and takes a more holistic approach instead. This way, we can empower your team members to take control of their investment from Day 1.
Maximizing Your SharePoint Support Investment
Partnering with our team is the first step toward getting the most from your SharePoint investment. That said, how can you make these services work for you? Let’s take a look at a few can’t-miss features to utilize.
Communicate With Your Point of Contact
At the very beginning, we’ll assign one of our Microsoft-certified consultants to work on a one-on-one basis with your team. This person will become your dedicated Point of Contact throughout the partnership, so you always have a direct line to call. It’s important to communicate openly with this contact, sharing key details about your business, your workplace, and your employees. This data can help our team customize our SharePoint support solution to best fit your needs.
Access the Great Team
In addition to your dedicated PoC, remember that you also have access to our entire network of expert Microsoft consultants, all under one support contract. These professionals are available to help and offer guidance as needed and can serve as excellent supplements to your in-house team.
Customize Your Support Plan
We won’t ask you to sign a contract that limits the number of incidents you can report or doesn’t allow your company space to grow. Instead, we’ll work with you to create a flexible SharePoint support plan designed to grow and evolve as your business does. In addition to annual contracts, we also offer month-to-month contracts in various capacities. Our support packages include:
You can choose your contract length and number of hours based on your unique business needs.
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Augment Your In-House Teams
Our SharePoint Support coverage areas span every step of your software solution, from initial deployment to ongoing help desk support.
The different types of services we provide include:
- Administration support
- Development support
- End-user support
- Help desk support
- End-user adoption and training
In every category, we’re ready to take the reins and completely provide that coverage. Or, we can work in tandem with your internal teams to get the job done.
Take the development phase, for instance.
We can work directly with the code ourselves, or we can support your web team in the same effort. In the same vein, our consultants can augment your existing SharePoint Help Desk, or you can outsource that entire effort to us.
We’ll help you consider the time, money and energy you’re spending on some of these efforts and ways we can help alleviate those burdens.
Enlist All Employees
Think that your non-technical end users are the only ones who can benefit from our SharePoint Support Services? The reality is that they’re designed for (and should be utilized by) every person in your company. This includes the extreme techies in your IT department who have been using the Microsoft suite for years. Why? Our Microsoft experts are trained to work with your technical team, helping them overcome issues and develop technical concepts. Rather than training them on how to use the software itself, we’ll act as their second hand. Do they keep encountering specific error messages? Does your IT lead have a functionality idea to prove out? Either way, we’re here to listen and help!
Explore Related Services
Want to get the most out of your SharePoint support? Pair it with the other Microsoft Professional Support Services we offer! In addition to SharePoint, we cover the entire Microsoft suite of products, including:
- SQL Server
- Office 365
- Power Apps, Power Automate and Power BI
- Business Intelligence
Expert SharePoint Support You Can Trust
Whether you’ve been using SharePoint for years or you’re just now preparing to install it, it pays to work with an industry expert.
When you’re ready, our team of Microsoft consultants is here to help you transform your organization from the inside out. Our SharePoint Support Services are one of our most robust offerings, helping you understand and leverage the true value that the software provides.
Contact us today to learn more and let’s take this next step together.