Looking to get more out of your SharePoint support? You are not alone. More than 190 million people rely on SharePoint to collaborate and manage content across their enterprise.
It’s important to make sure you’re getting the most from your SharePoint investment.
As Microsoft technology experts, our team is dedicated to helping your internal teams navigate and maximize every aspect of your software solution. Our Microsoft Professional Support Services include robust SharePoint support designed to drive your business forward.
Today, we’re taking a closer look at these services. Read on to learn how to make them work for you!
In This Article
- Microsoft Professional Support 101
- How Does It Work?
- What are SharePoint Support Services?
- Maximizing Your SharePoint Support Investment
- Expert SharePoint Support You Can Trust
Microsoft Professional Support 101First, what do we mean when we say Microsoft Professional Support Services? Are we traditional Microsoft consultants? What about helpdesk technicians? The answer is we’re neither. Rather, we’re experts in everything Microsoft, and our support team is designed to act as an extension and expansion of your own internal team. We’re well-versed in the entire Microsoft suite of products, along with the roadblocks and challenges of implementation that can impede productivity and slow your employees down. We’ve worked with this evolving suite of technologies for nearly two decades, supporting hundreds of customers along the way.
How Does It Work?We begin by identifying the various user groups in your organization, including your end users and IT experts. We learn their unique skills and their important role in your office. Then, we customize our support approach for each group, helping them understand how each Microsoft solution works and how they can optimize it. By taking this approach, we’re able to provide user-specific support appropriate for every team member. As we work with your employees, we’ll focus on achieving our three missions, which are to:
- Guide and Transform
- Deploy and Customize
- Educate and Support
Communicate With Your Point of ContactAt the very beginning, we’ll assign one of our Microsoft-certified consultants to work on a one-on-one basis with your team. This person will become your dedicated Point of Contact throughout the partnership, so you always have a direct line to call. It’s important to communicate openly with this contact, sharing key details about your business, your workplace, and your employees. This data can help our team customize our SharePoint support solution to best fit your needs.
Access the Great TeamIn addition to your dedicated PoC, remember that you also have access to our entire network of expert Microsoft consultants, all under one support contract. These professionals are available to help and offer guidance as needed and can serve as excellent supplements to your in-house team.
Customize Your Support PlanWe won’t ask you to sign a contract that limits the number of incidents you can report or doesn’t allow your company space to grow. Instead, we’ll work with you to create a flexible SharePoint support plan designed to grow and evolve as your business does. In addition to annual contracts, we also offer month-to-month contracts in various capacities. Our support packages include:
- End-User Support
- Professional Support
- Enterprise-Level Support
Augment Your In-House Teams
Our SharePoint Support coverage areas span every step of your software solution, from initial deployment to ongoing help desk support.
The different types of services we provide include:
- Administration support
- Development support
- End-user support
- Help desk support
- End-user adoption and training
In every category, we’re ready to take the reins and completely provide that coverage. Or, we can work in tandem with your internal teams to get the job done.
Take the development phase, for instance.
We can work directly with the code ourselves, or we can support your web team in the same effort. In the same vein, our consultants can augment your existing SharePoint Help Desk, or you can outsource that entire effort to us.
We’ll help you consider the time, money and energy you’re spending on some of these efforts and ways we can help alleviate those burdens.
Enlist All EmployeesThink that your non-technical end users are the only ones who can benefit from our SharePoint Support Services? The reality is that they’re designed for (and should be utilized by) every person in your company. This includes the extreme techies in your IT department who have been using the Microsoft suite for years. Why? Our Microsoft experts are trained to work with your technical team, helping them overcome issues and develop technical concepts. Rather than training them on how to use the software itself, we’ll act as their second hand. Do they keep encountering specific error messages? Does your IT lead have a functionality idea to prove out? Either way, we’re here to listen and help!
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