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Microsoft End User Support

Your IT team doesn’t have time to spend working with end users on their day-to-day questions. Our Microsoft End User support helps regular users get answers they need without technical jargon.

Service Details

End User Support

Provides complete coverage for the Office 365 suite and SharePoint to keep your employees productive.

4-Hour Response Time SLA

Service level agreement of 0-4 hours.

Expert Resources

Our End User package offers access to an entire team, ensuring you always have access to the appropriate expert.

Standard Business Hours

Access to experts from 9AM-5PM.

Annual & Month-to-Month Options

Choose the model that works best for you. Month-to-month benefits include no long-term commitments, rollover of unused hours, and the ability to easily increase or decrease hours in future months. Our annual plan offers predictable spend with fixed monthly installments, lower rates, and the ability to borrow hours from future months.

Extension of Help Desk

IncWorx can act as a natural extension of your own internal help desk, providing expertise in Office 365 and SharePoint.

Managed Support Services

Comparison Chart

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End User Professional Enterprise
Managed Support Service Overview Comprehensive Level 1 Microsoft technology support for business end users. Professional Level 1-4 support for your SharePoint farm, Office 365 tenant, SQL Server. Ultimate coverage for heavy utilization of SharePoint, Office 365, SQL Server, Azure.
Managed Services Agreement
Contract Length Annual or
Month-to-Month
Annual or
Month-to-Month
Annual
Plans starting at 5 hours/month 5 hours/month 40 hours/month
Billing Frequency Monthly Monthly Monthly
Service Hours 9am-5pm 9am-5pm 8am-6pm
Response Time SLA (hours) 4 4 2
Resources Dedicated Team Dedicated Team Dedicated Agent
Communication Options
Web ticketing system Yes Yes Yes
Email Support Yes Yes Yes
Phone Support Yes Yes Yes
24x7 Emergency Support No No Yes
Support Areas
End User Yes Yes Yes
Administration No Yes Yes
Advisory No Yes Yes
Development No Yes Yes
3rd party tools No No Yes
Office 365 Technologies
SharePoint Yes Yes Yes
Teams Yes Yes Yes
Delve Yes Yes Yes
Forms Yes Yes Yes
OneDrive Yes Yes Yes
Skype for Business Yes Yes Yes
Stream Yes Yes Yes
Sway Yes Yes Yes
Yammer Yes Yes Yes
Flow No Yes Yes
PowerApps No Yes Yes
Power BI No Yes Yes
Project No No Yes
On-Premise Technologies
SharePoint Server Yes Yes Yes
Microsoft .NET No Yes Yes
SQL Server No Yes Yes
Windows Server No Yes Yes
Active Directory No Yes Yes
Project Server No No Yes
SSRS No Yes Yes
Cloud Technologies
Azure Active Directory Yes Yes Yes
PaaS (Azure, AWS) No Yes Yes
IaaS (Azure, AWS) No Yes Yes

FAQ

Frequently Asked Questions

What are my options for end user support?

Outsource end user support in its entirety or utilize our team as a natural extension of your own internal support team…the choice is yours. We support end users across the Microsoft stack of technologies including SharePoint, Office 365, Teams, Delve, Forms, OneDrive, Skype, Stream, Sway, Yammer and more.

What are some key differences between the Annual vs. Month-to-Month plans?

Annual plan benefits include equal monthly installments for highly predictable spend throughout the year, discounted rates, and the added ability to borrow hours from future months. Month-to-Month plan benefits include no long-term commitments, unused hours rollover in perpetuity, and easily increase/decrease hours for future months. Refer to the terms and conditions for each plan for complete details.

How long will I have to wait for help on an issue?

While we are contractually obligated to respond within your package’s SLA, our average response time is 33 minutes. That’s like having someone in your own environment. In fact, that’s how many of our customers describe the experience of working with IncWorx.

Will working with IncWorx require a large effort from our team?

No. Customers enjoy quick and seamless integration of our team with theirs through proven methods we’ve developed over the past 18 years. Your users will be receiving professional support in no time with minimal impact on your team.

What if we don't us all of our hours in a month?

We understand that needs change. Our Support Services hours roll over from month-to-month, giving you ultimate flexibility.

Get Microsoft Support Now

Option 1

Buy Online – Month-to-Month Support

Our month-to-month support services subscription is now available for purchase online for plans ranging from 5 to 15 hours. For all other plans, please use the form below to schedule a meeting with IncWorx to discuss your requirements and review your options.

Option 2

Schedule a Meeting – All Support Options

Use the form below to schedule a meeting with IncWorx to discuss your needs and review support options, plans, and pricing.
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