Office 365 End User Support Services
Digital Transformation Experts. Optimizing processes and productivity with SharePoint.
Managed End User Support Services for Office 365
Our End User Support Services for SharePoint help companies resolve end user issues quickly and effectively. We help avoid the negative impact on business and productivity that occurs due to incomplete or incorrect solutions to problems along with unnecessary delays while addressing end user SharePoint issues. Our managed support services for business end users include the following:
- Service level agreement (SLA)
- Web-based ticket submission and issue tracking
- Live phone support
- Email support
- Live chat support using Skype for
- Business and other web sharing tools
- 100% US-based resources
- Tier 1 Office 365 support for business end users
- Monthly reporting
- SharePoint, Teams, Delve, Forms, OneDrive, Stream, Sway, Yammer, Skype for Business, StaffHub and more.
Support Coverage Areas for End Users
IncWorx supports business end users with their day-to-day interaction of Office 365 including SharePoint, Microsoft Teams, OneDrive and other Microsoft technologies, and help to resolve issues as they are encountered. Collaborating on documents, assigning permissions, using Skype, building a Sway presentation…theses are just a few examples of what’s covered under end user support. The following is another small sample of areas we cover:
- SharePoint sites, lists, document libraries, and metadata
- SharePoint Search
- Using image renditions
- Working with Microsoft Teams
- Instant messaging and videoconferencing
- Creating presentations
- Streaming video
- Co-authoring, sharing files, and other collaboration
- Permissions and security
- Training and Education
- Delve and user profiles
- Working with OneDrive
- Navigation and app launcher
Help Desk and Internal Support
Many organizations use our support services to augment their existing Help Desk and Internal Support teams for escalating issues, addressing overflow due to high volume, and filling in during times of reduction in staff such as vacation or employee turnover. You may also outsource your Office 365 help desk to IncWorx and we’ll take on the responsibility of addressing all of your Office 365 support needs.
IncWorx has provided Office 365 support to business end users across a wide variety of industries including Financial, Banking, Legal, Higher Education, Utilities, Healthcare, Insurance, Manufacturing, Retail, Entertainment, and Fast Food. We’re ready to support all end users within your organization regardless of industry.