Office 365 End User Support 

Office 365 End User Support covers the entire stack of Office 365 technologies including SharePoint, Teams, Delve, Yammer, OneDrive and more. We help business users across all levels of the organization resolve issues, implement solutions, and generally get the most out of their investment in Microsoft technologies. Turn to IncWorx as your managed services provider for end user support and quickly expand your internal Office 365 help desk capabilities with ours, or outsource your Office 365 service desk entirely.

Managed End User Support Services for Office 365

Our End User Support Services for SharePoint help companies resolve end user issues quickly and effectively. We help avoid the negative impact on business and productivity that occurs due to incomplete or incorrect solutions to problems along with unnecessary delays while addressing end user SharePoint issues. Our managed support services for business end users include the following:

• Service level agreement (SLA)
• Web-based ticket submission and issue tracking
• Live phone support
• Email support
• Live chat support using Skype for
• Business and other web sharing tools
• 100% US-based resources
• Tier 1 Office 365 support for business end users
• Monthly reporting
• SharePoint, Teams, Delve, Forms, OneDrive, Stream, Sway, Yammer, Skype for Business, StaffHub and more.

Support Coverage Areas for End Users

IncWorx supports business end users with their day-to-day interaction of Office 365 including SharePoint, Microsoft Teams, OneDrive and other Microsoft technologies, and help to resolve issues as they are encountered. Collaborating on documents, assigning permissions, using Skype, building a Sway presentation…theses are just a few examples of what’s covered under end user support. The following is another small sample of areas we cover:

• SharePoint sites, lists, document libraries, and metadata
• SharePoint Search
• Using image renditions
• Working with Microsoft Teams
• Instant messaging and videoconferencing
• Creating presentations
• Streaming video
• Co-authoring, sharing files, and other collaboration
• Permissions and security
• Training and Education
• Delve and user profiles
• Working with OneDrive
• Navigation and app launcher

Help Desk and Internal Support

Many organizations use our support services to augment their existing Help Desk and Internal Support teams for escalating issues, addressing overflow due to high volume, and filling in during times of reduction in staff such as vacation or employee turnover. You may also outsource your Office 365 help desk to IncWorx and we’ll take on the responsibility of addressing all of your Office 365 support needs.

Industries Supported

IncWorx has provided Office 365 support to business end users across a wide variety of industries including Financial, Banking, Legal, Higher Education, Utilities, Healthcare, Insurance, Manufacturing, Retail, Entertainment, and Fast Food. We’re ready to support all end users within your organization regardless of industry.