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Office 365 Support

Our Office 365 Support services ensure your organization gets the most out of your Office 365 investment. We provide proactive and reactive support for your entire team.

How You Benefit

Full Team Access

Receive access to our entire team of consultants with a single support contract.

Certified Consultants

Our team members have years of experience and are Microsoft Certified.

Support Packages

We offer End User, Professional and Enterprise level support packages with customizable hour amounts.

Flexible Contracts

Annual and Month to Month contracts provide flexibility and ensure you have the right amount of support.

IncWorx delivers professional Office 365 support to all levels of the organization including end users, power users, administrators, developers, managers, directors, and C-level executives. We support everything from out-of-the-box customization to advanced custom development. We support the entire Office 365 suite including SharePoint, Teams, PowerApps, Flow, Power BI, Planner and more. We help companies get the most out of their Office 365 investment.

“Their support staff are very talented individuals and have performed so well, it is as if they are employees of our company.”

Kevin Fogarty

Director IT Business Processes and Solutions, Superior Essex

Managed Support Services for Office 365

At IncWorx, we recognize one size does not fit all when it comes to getting the support you need for Office 365, which is why we offer a number of options to choose from. Our managed services options include EnterpriseProfessional, and End User support packages, and each comes complete with predictable spend and flexible terms so you can budget with accuracy and count on consistent results. Choose between our annual and month-to-month plan options. Our Office 365 consultants are 100% US-based and all packages include our web-based ticket tracking system, email and live phone support.

Short-Term, Pay-As-You-Go Support for Office 365

Work directly with a professional Office 365 consultant. With online purchase options ranging from two hours to two days, this is a great way to troubleshoot a number of outstanding issues you’re experiencing in Office 365 all at once, receive direction and recommendations on using the Office 365 tools, or quickly ramp up your skills. Get Pay-As-You-Go Consulting.

“I was worried virtual support would not be as good as using local vendors we could meet with in person. I was wrong; IncWorx has provided the best vendor experience we’ve ever had!”

Katrin Weixel

Intranet Manager, American Speech-Language-Hearing Association

Office 365 Administration Support

Our support services span all aspects of Office 365 administration and configuration. We provide Office 365 support services to your internal team so they can get the help they need to resolve complex issues and remain productive. We can act as an extension of your internal team, taking on tasks and providing support to the organization, or we can take over support for your entire Office 365 environment, alleviating you from day-to-day administration. Some examples of our administration support coverage for Office 365 include the following:

  • Issue troubleshooting and resolution
  • Monitoring
  • Backup and restore
  • Security and permissions
  • Integration with other systems
  • Microsoft Teams
  • Business Connectivity Services
  • SharePoint Search
  • Excel Services
  • OneDrive
  • Exchange
  • Active Directory
  • User Profiles
  • Third Party Tools including AvePoint,
  • ShareGate, Nintex

Office 365 Development Support

IncWorx provides support for all of the business solutions you’ve created in Office 365. This includes the use of out-of-the-box techniques as well as full custom development. Examples of development areas we support include the following:

  • SharePoint
  • SPFx Extensions
  • PowerApps
  • Microsoft Flow
  • Web Parts
  • JavaScript and jQuery
  • Nintex Forms and Workflows
  • Provider and SharePoint-Hosted
  • Add-ins
  • Third-party Integrations

Looking to create a new business solution in Office 365? IncWorx can help!

Office 365 End User Support

IncWorx supports end users and power users throughout every level of the organization. We help resolve issues, but we also educate, advise, and assist with implementing solutions. The following are some examples of the tools we cover in Office 365:

  • SharePoint
  • Microsoft Teams
  • Delve
  • Forms
  • OneDrive
  • Skype for Business
  • StaffHub
  • Stream
  • Sway
  • Yammer

Help Desk and Internal Support

Many organizations use our support services to augment their existing Office 365 Help Desk and internal teams for escalating issues, addressing overflow due to high volume, and filling in during times of reduction in staff such as vacation or employee turnover. You may also outsource your Office 365 help desk to IncWorx and we’ll take on the responsibility of addressing all of your Office 365 support needs.

Office 365 End User Adoption & Training

When you work with IncWorx, education and training is ongoing, and we have a consistent focus on transferring knowledge to your employees whether through resolving an issue, individualized training, or consulting. We go beyond simple Office 365 help by providing details and insight into how an issue was addressed. We employ a web-based ticketing system so individuals can easily follow along with issue status and steps to resolution. We also leverage screen sharing for working hand-in-hand with individuals for support and delivering individualized learning sessions.

“Within a short period of time, they were able to successfully resolve all of the outstanding issues and have kept our intranet running smoothly.”

Hussain A.

Technology Support Specialist, Higher Education

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