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SharePoint Support Services

We’re here when you need us.  SharePoint Support Services covering all versions. We provide the ultimate safety net for your entire team including end-users, your IT team and management.

How You Benefit

Full Team Access

Receive access to our entire team of consultants with a single support contract.

Certified Consultants

Our team members have years of experience and are Microsoft Certified.

Support Packages

We offer End User, Professional and Enterprise level support packages with customizable hour amounts.

Flexible Contracts

Annual and Month to Month contracts provide flexibility and ensure you have the right amount of support.

Support From A

Microsoft Partner of the Year Award Winner

Our SharePoint Support Services cover all SharePoint versions and platforms including on-premises, online, and hybrid deployments. We provide the ultimate safety net to all levels of the organization including end users, power users, administrators, developers, managers, directors, and C-level executives. We support everything from out-of-the-box features to advanced custom development. We help get your SharePoint running smoothly and keep it that way. Whatever your needs for SharePoint help, IncWorx has the solution.

“Their support staff are very talented individuals and have performed so well, it is as if they are employees of our company.”

Kevin Fogarty

Director IT Business Processes and Solutions, Superior Essex

SharePoint Support Coverage Areas

SharePoint Administration Support

Our support services for SharePoint span all aspects of administration and configuration. We provide support to your internal team so they can get the help they need to resolve complex issues and remain productive. We can act as an extension of your internal SharePoint Administration team, taking on tasks and providing support to the organization, or we can take over support for your entire SharePoint environment, alleviating you from day-to-day SharePoint administration. Some examples of our administration support coverage include the following:
  • Issue troubleshooting and resolution
  • Server patching and maintenance
  • Proactive health checks
  • Monitoring
  • Backup and restore
  • Security and permissions
  • Integration with other systems
  • Microsoft Teams
  • Business Connectivity Services
  • SharePoint Search
  • Excel Services
  • OneDrive
  • Exchange
  • Active Directory
  • Third Party Tools including AvePoint, ShareGate, Nintex

SharePoint Development Support

IncWorx supports development on all SharePoint versions and platforms. We can help enhance and maintain your investment in custom SharePoint solutions built using out-of-the-box techniques as well as full custom development. We can work directly with code or provide support to your internal SharePoint development team. Some of the development areas we cover include:
  • SPFx Extensions
  • PowerApps
  • Microsoft Flow
  • Event and Feature Receivers
  • Web Parts
  • Farm and Sandbox Solutions
  • InfoPath
  • JavaScript and jQuery
  • Nintex Forms and Workflows
  • Provider and SharePoint-Hosted Add-ins

SharePoint End User Support

IncWorx supports end users and power users throughout every level of the organization. We help resolve issues, but we also educate, advise, and assist with implementing solutions. The following are some examples of the areas we cover:
  • SharePoint Sites
  • Lists and Document Libraries
  • Microsoft Teams
  • SharePoint Search
  • Permissions and Security
  • Governance
  • Information Architecture
  • Taxonomies and Term Store
  • Document and Records Management
  • Collaboration
  • Training and Education
  • Branding, UI/UX


SharePoint Help Desk and Internal Support

Many organizations use our support services to augment their existing Help Desk and Internal Support teams for escalating issues, addressing overflow due to high volume, and filling in during times of reduction in staff such as vacation or employee turnover. You may also outsource your SharePoint help desk to IncWorx and we’ll take on the responsibility of addressing all of your SharePoint support needs.

SharePoint End User Adoption & Training

The number #1 secret to effective user adoption is education and training, not necessarily the 5-day, all-day, on-site course kind, but the kind that is geared towards personal growth and targeted to an individual’s or team’s specific role and needs. We go beyond simple SharePoint help by providing details and insight into why an issue occurred and how it was addressed. We employ a web based ticketing system so individuals can easily follow along with issue status and steps to resolution. We leverage screen sharing for working hand-in-hand with individuals for support and delivering individualized learning sessions. In essence, education and training is ongoing, and we have a consistent focus on transferring knowledge to your employees whether through resolving an issue, individualized training, or consulting.


SharePoint Platforms & Versions Supported

IncWorx supports all SharePoint platforms (on-premises, online, Office 365, hybrid) and versions (SharePoint Online, SharePoint 2019, SharePoint 2016, SharePoint 2013, SharePoint Foundation 2013, SharePoint 2010, SharePoint Foundation 2010, SharePoint 2007*, WSS 3.0*, SharePoint 2003*, WSS 2.0*).
*if you’re running SharePoint 2007 or earlier, it’s time to migrate to a newer version

“I was worried virtual support would not be as good as using local vendors we could meet with in person. I was wrong; IncWorx has provided the best vendor experience we’ve ever had!”

Katrin Weixel

Intranet Manager, American Speech-Language-Hearing Association

SharePoint Support Purchase Options

Managed Support Services for SharePoint

At IncWorx, we recognize one size does not fit all when it comes to getting the SharePoint support you need, which is why we offer a number of options to choose from.  We offer everything from day-to-day, proactive system monitoring to occasional, on-demand troubleshooting and issue resolution.  Our managed services options include Enterprise Support ServicesProfessional Support Services, and End User Support Services packages, and each plan comes complete with predictable spend and flexible terms so you can budget with accuracy and count on consistent results. Choose between our annual and month-to-month plan options. Our resources are 100% US based and all packages include our web-based ticket tracking system, email and live phone support.

Short-Term, Pay-As-You-Go Support for SharePoint

IncWorx offers direct access to a professional SharePoint consultant to assist with all of your SharePoint support needs. With options ranging from two hours to two days, Pay-As-You-Go Consulting is a great way to troubleshoot a number of outstanding SharePoint issues all at once, receive direction and recommendations on solution design, or quickly ramp up your skills.

“Within a short period of time, they were able to successfully resolve all of the outstanding issues and have kept our intranet running smoothly.”

Hussain A.

Technology Support Specialist, Higher Education

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