SharePoint Support Services
We’re here when you need us. Covering all SharePoint versions. We provide the ultimate safety net for your entire team including end users, your IT team and all levels of management.
How You Benefit
Full Team Access
Receive access to our entire team of consultants with a single support contract.
Our team members have years of experience and are Microsoft Certified.
We offer End User, Professional and Enterprise level support packages with customizable hour amounts.
Annual and Month to Month contracts provide flexibility and ensure you have the right amount of support.
Support From A
Microsoft Partner of the Year Award Winner
Our SharePoint Support Services cover all SharePoint versions and platforms including on-premises, online, and hybrid deployments. We provide the ultimate safety net to all levels of the organization including end users, power users, administrators, developers, managers, directors, and C-level executives. We support everything from out-of-the-box features to advanced custom development. We help get your SharePoint running smoothly and keep it that way. Whatever your needs for SharePoint help, IncWorx has the solution.
“Their support staff are very talented individuals and have performed so well, it is as if they are employees of our company.”
SharePoint Support Coverage Areas
SharePoint Administration Support
- Issue troubleshooting and resolution
- Server patching and maintenance
- Proactive health checks
- Backup and restore
- Security and permissions
- Integration with other systems
- Microsoft Teams
- Business Connectivity Services
- SharePoint Search
- Excel Services
- Active Directory
- Third Party Tools including AvePoint, ShareGate, Nintex
SharePoint Development Support
- SPFx Extensions
- Microsoft Flow
- Event and Feature Receivers
- Web Parts
- Farm and Sandbox Solutions
- Nintex Forms and Workflows
- Provider and SharePoint-Hosted Add-ins
SharePoint End User Support
- SharePoint Sites
- Lists and Document Libraries
- Microsoft Teams
- SharePoint Search
- Permissions and Security
- Information Architecture
- Taxonomies and Term Store
- Document and Records Management
- Training and Education
- Branding, UI/UX
SharePoint Help Desk and Internal Support
Many organizations use our support services to augment their existing Help Desk and Internal Support teams for escalating issues, addressing overflow due to high volume, and filling in during times of reduction in staff such as vacation or employee turnover. You may also outsource your SharePoint help desk to IncWorx and we’ll take on the responsibility of addressing all of your SharePoint support needs.
SharePoint End User Adoption & Training
The number #1 secret to effective user adoption is education and training, not necessarily the 5-day, all-day, on-site course kind, but the kind that is geared towards personal growth and targeted to an individual’s or team’s specific role and needs. We go beyond simple SharePoint help by providing details and insight into why an issue occurred and how it was addressed. We employ a web based ticketing system so individuals can easily follow along with issue status and steps to resolution. We leverage screen sharing for working hand-in-hand with individuals for support and delivering individualized learning sessions. In essence, education and training is ongoing, and we have a consistent focus on transferring knowledge to your employees whether through resolving an issue, individualized training, or consulting.
SharePoint Platforms & Versions Supported
“I was worried virtual support would not be as good as using local vendors we could meet with in person. I was wrong; IncWorx has provided the best vendor experience we’ve ever had!”
SharePoint Support Purchase Options
Managed Support Services for SharePoint
Short-Term, Pay-As-You-Go Support for SharePoint
“Within a short period of time, they were able to successfully resolve all of the outstanding issues and have kept our intranet running smoothly.”