Case Studies
Work Order Workflow Drives Operational Efficiency
The organization’s Work Order process lacked structure Briefing and Debriefing steps, making it difficult to capture key pre-and post-task details. By adding new forms to the Nintex workflow, the team created a more consistent and efficient process that improves communication, documentation, and accountability across all work orders.
Technologies Supported
- SharePoint
- Nintex Workflow
- Microsoft 365
The Challenge
Lack of Structured Pre- and Post-Task Information
Managing Sales Inquiry permissions in SharePoint had become increasingly unreliable, especially when inquiries moved into a closed state. The system’s unique permission settings often failed to cascade properly, leaving team members without the access they needed or, in some cases, exposing sensitive information to users who shouldn’t see it. These inconsistencies created operational friction, introduced security risks, and required frequent manual fixes, slowing down the workflow and undermining confidence in the platform’s ability to protect critical sales data.
The Solution
Introducing Integrated Briefing and Debriefing Forms
To address these issues, new Briefing and Debriefing forms were integrated directly into the Work Order Nintex workflow. These additions introduced a structured way to gather key details both before work begins and after it’s completed. By updating the workflow to capture this information consistently, teams can now rely on a complete record of expectations, requirements, and outcomes. All data is stored within SharePoint, ensuring it remains organized, accessible, and easy to reference throughout the project lifecycle.
Some highlights of the solution include:
- Added Briefing and Debriefing forms to the Nintex workflow
- Captured consistent pre- and post-task details
- Stored all information in SharePoint for easy access
The Outcome
Improved Workflow Efficiency and Documentation
These enhancements streamlined communication and strengthened documentation across every work order. With clearer expectations and structured records at each stage, teams can collaborate more effectively and reference accurate information throughout the process. The improved workflow not only increases efficiency but also elevates overall project quality and accountability.
The Conclusion
A More Reliable and Transparent Work Order Process
By modernizing the workflow and introducing structured Briefing and Debriefing steps, the organization now operates with clearer communication, stronger documentation, and greater accountability. The improved process ensures every work order is supported by complete, accessible information, ultimately creating a more efficient, consistent, and high‑quality project experience across teams.