Managed End User Support Services for SharePoint
Our End User Support Services for SharePoint help companies resolve end user issues quickly and effectively. We help avoid the negative impact on business and productivity that occurs due to incomplete or incorrect solutions to problems along with unnecessary delays while addressing end user SharePoint issues. Our managed support services for business end users include the following:
- Service level agreement (SLA)
- Web-based ticket submission and issue tracking
- Live phone support
- Email support
- Live chat support using Skype for
- Business and other web sharing tools
- 100% US-based resources
- Tier 1 SharePoint support for business end users
- Monthly reporting
- Additional end user support available for Office 365, Teams, Delve, Forms, OneDrive, Stream, Sway, Yammer and more.
Support Coverage Areas for End Users
IncWorx supports business end users with their day-to-day interaction of SharePoint, Microsoft Teams, OneDrive and other Microsoft technologies, and help to resolve issues as they are encountered. Collaborating on documents, working with image renditions, adding a column to a list, creating custom list views…theses are just a few examples of what’s covered under end user support. Following are additional examples of areas we cover:
- SharePoint Sites
- Lists and Document Libraries
- Microsoft Teams
- SharePoint Search
- Permissions and Security
- Information Architecture
- Taxonomies and Term Store
- Document and Records Management
- Training and Education
Help Desk and Internal Support
Many organizations use our support services to augment their existing Help Desk and Internal Support teams for escalating issues, addressing overflow due to high volume, and filling in during times of reduction in staff such as vacation or employee turnover. You may also outsource your SharePoint help desk to IncWorx and we’ll take on the responsibility of addressing all of your SharePoint support needs.
IncWorx has provided SharePoint support to business end users across a wide variety of industries including Financial, Banking, Legal, Higher Education, Utilities, Healthcare, Insurance, Manufacturing, Retail, Entertainment, and Fast Food. Regardless of industry, we’re ready to support all end users within your organization.
SharePoint Platforms & Versions Supported
IncWorx supports business end users on all SharePoint platforms (on-premises, online, Office 365, hybrid) and versions (SharePoint Online, SharePoint 2019, SharePoint 2016, SharePoint 2013, SharePoint Foundation 2013, SharePoint 2010, SharePoint Foundation 2010, SharePoint 2007*, WSS 3.0*, SharePoint 2003*, WSS 2.0*).
*if you’re running SharePoint 2007 or earlier, it’s time to migrate to a newer version