IncWorx Provides Strategic Guidance & Comprehensive Support
The Standard Insurance Company with more than 40 offices across the country and 2,700+ employees are experts in providing financial services and products to approximately 6 million customers.
When The Standard needed the highest level of expertise around SharePoint, they called on IncWorx, to replace their previous supplier who lacked both the experience and expertise to support their broad SharePoint footprint.
Their initial objective was simple; to provide a new supplier to the organization that could provide 24/7 administrative support and assists with BI deployments. This quickly expanded to comprehensive level 1 through 4 Support, strategic guidance, solutions development, and BI deployments.
What The Standard found in IncWorx was a long-term partner who had the experience, ability, and most importantly the desire to provide only the best service to The Standard team.
After meeting with the Standard to understand their immediate and long-term needs and vision, IncWorx immediately went to work analyzing their environment. Within the first 30 days we developed a comprehensive remediation plan to bring The Standard’s SharePoint environments from a state of instability back to a fully functioning platform that could be trusted to provide consistent uptime and availability for the business-critical processes that supported the daily efforts of the business.
Once stable, IncWorx turned its attention to providing daily monitoring and maintenance to prevent issues before they occurred, incident management to ensure issues that did come up were addressed quickly and efficiently – responses average less than 30 minutes and began working with users and teams to design and develop solutions that would support the always expanding business goals.
Small scale design and development solutions quickly turned into providing full-scale SharePoint and .NET development resources. The IncWorx team has worked with numerous teams to design and develop full-scale SharePoint solutions that contribute to significant time and dollar savings. Additionally, these efforts have helped with one of the Standard’s primary goals of going paperless.
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